FAQ

Providing answers to general inquiries

iLearnNYC

Who should I contact if I am not involved in iLearnNYC, but am interested in joining in the future?

If you are interested in joining iLearnNYC, e-mail iLearnNYC@schools.nyc.gov.

Who should I contact for technical support?

The iLearnNYC HelpDesk is your point of contact for all technical issues, including logins, enrollments, site navigation, content, DOE hardware, DOE software, and DOE internet.

Students: If you are under eighteen years of age, please report all issues to a teacher, parent, or guardian.

Educators: Call the iLearnNYC Help Desk at (718) 935-3075 or submit an issue online. The iLearnNYC Help Desk is available 24/7/365.
Note: If you have a school technician on-site, we recommend first referring issues to your school technician.

Can I use my home/family computer to log in to iLearnNYC?

Yes, as long as you have internet access and the required software.  You can check your computer  to see if it has what it needs to use the iLearnNYC system.

You’ll also need to meet the different course vendors’ system requirements. Not to worry though, many of the course vendors will tell you what’s needed to use their site and often they’ll have links to any new products you need to operate their software.

Troubleshooting
If you find that certain documents won’t open, videos won’t play, or pictures are missing, you should check that vendor’s system requirements. You can usually find them by typing “system requirements” into the search box on the vendor’s site.

REMEMBER: iPads and other mobile devices will not play FLASH-based videos or “see” FLASH-based navigation and many of these vendors use FLASH.

Still Having A Problem?
Please call the iLearnNYC Help Desk at (718) 935-3075 or Submit an Online Incident.